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Terms & Conditions

    1. All our product(s) are priced in Pounds Sterling.
    2. To complete an order we will require your:  name, contact information, billing address and delivery address.
    3. Prices quoted do not include postage and packing, for which there will be an additional charge.
    4. For security purposes card payments are processed using Paypal.
    5. We also accept payment by bank transfer but are not responsible for the payment of any related transfer fees.  When making a bank transfer please include your full name and order number as our reference and email a copy of the transaction to Contact Us
    6. We also accept offline debit card payments, you can do this by Contact Us
    7. Ordered goods remain the property of Maison Rustique Limited until full payment has been received.
    8. All goods are handmade, so there may be slight variations in your product(s).
    9. Product(s) will be dispatched within five working days from receipt of payment.
    10. Product(s) will be despatched to the delivery address provided.  Please provide a contact telephone number in case there is a problem with your delivery.
    11. Shipping is £8.00 per order within the UK and delivered by courier. 
    12. Delivery charges for places outside of the UK mainland will be quoted for separately.  These charges will need to be agreed between Maison Rustique and you, the customer, before the product(s) are despatched.
    13. Cancellation charges will not be incurred if an order is cancelled prior to despatch.
    14. If your product(s) do not arrive within fourteen days of your order date please contact us.
    15. All product(s) are carefully checked prior to despatch.  Please inspect your order immediately upon receipt.  If you find your product(s) to be damaged in any way please advice on the delivery note and then inform us without delay.  All damages must be reported within 14 days.  You will be asked to supply us with photographs depicting the damage as evidence.
    16. Once all satisfied, replacement product(s) or a full refund will be offered.
    17. Please note refunds for postage will only be offered in cases where product(s) are damaged. 


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Contact Us

Tel: 07717 873010